Website Privacy Policy
Orthopedic Associates of Northern California, a Medical Group (“OANC”, “we”, or “us”) is committed to respecting the privacy of users of our website. This privacy policy discloses how we gather, use and disclose information about you when you access or use our website located at http://www.oanc.org.
Please review this Privacy Policy, which is incorporated into and made part of our (Terms of Use). Please read this Privacy Policy carefully to understand our policies and practices regarding your Personal Information, as defined below. This Privacy Policy is in addition to, and does not replace OANC’s Notice of Privacy Practices, which explains how we use and disclose our patients’ protected health information (“PHI”) under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).
By accessing or using the Site, you consent to our collection, use and disclosure of your information in accordance with this Privacy Policy and Terms of Use. If you have questions about our Privacy Policy or our Terms of Use, please contact us our Privacy Officer at (530-897-4500) or contact-us@oanc.org. If you do not agree to our Privacy Policy or Terms of Use, you may not use the Site.
What Personal Information Do We Collect?
The Site and our Services (including restricted or any password portions of the Site) allow for the submission of and collection information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, including Sensitive Personal Information (“Personal Information”). Personal Information does not include Protected Health Information (as defined in the Health Insurance Portability and Accountability Act of 1996 Public Law 104-191 and its accompanying regulations 45 CFR Parts 160 and 164 (“HIPAA”).
“Sensitive Personal Information” means Personal Information that reveals a consumer’s (A) social security, driver’s license, state identification card, or passport number, (B) account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account, (C) precise geolocation, (D) racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or union membership, (E) mail, email, and text messages content unless we are the intended recipient of the communication, (F) Personal Information collected and analyzed concerning a consumer’s health, (G) Personal Information collected and analyzed concerning a consumer’s sex life or sexual orientation.
In the last 12 months, we have collected the following categories of Personal Information from you:
- Identifiers, such as your name, e-mail address, phone number, and address.
- Information that Identifies/Relates To/Describes/or Can Be Associated with You, such as name, signature, physical characteristics or description, postal address, telephone number, insurance policy number, medical information, health insurance information, and financial information .
- Protected Characteristics, such as your age, race, ancestry, national origin, primary language, disability (physical or mental), sex, sexual orientation, gender and gender identity and expression, religion, genetic information, familial status, age.
- Geolocation data, such as your physical location.
- Sensitive Personal Information, such as your health information, account access information in combination with financial information, your geolocation, your racial or ethnic origin, your genetic data, or data regarding your health.
How Do We Collect Your Personal Information?
We collect your Personal Information:
- Directly from you when you provide it to us via our contact forms or input fields on our website.
- Automatically as you navigate through the Site. We may automatically collect certain information from your device through which you access our Service We or our service providers may also collect information about how you interact with the Site, the Service and any other websites to which the Service or Site links, such as how many times you use a specific part of the Site or Service, the amount of time you spend using the Site or Service, how often you use the Site or Service, actions you take in the Site or Service and how you engage with the Site or Service. For more details about this type of data collection, please refer to the section below on cookies and web beacons.
- From your physicians and other health care providers who provide treatment or other services to you in connection with our Service. This information may include, but is not limited to, the health care provider’s diagnoses, treatment plans (including prescription details) and notes.
- We may also receive your Personal Information from third parties that pay for your care or provide you with treatment, laboratory care, or prescription medication, which may include, for example, your prescription history, insurance policy, insurance eligibility and coverage, and laboratory test results. However, we treat all your Personal Information as confidential, and we secure it in accordance with this policy.
Why Do We Use Your Personal Information?
In connection with providing you with the Site or Service, compile, analyze and save, your Personal Information for a number of purposes, including, but not limited to: (a) facilitating the provision of healthcare services to you by a physician or other health care provider, and ensuring the health care providers the services and support necessary for health care operations (b) verifying your identity and administering your account, including processing your payments and fulfilling your orders; (c) communicating with you about our Site, Service or your use of our Site or Service, and sending you communications on behalf of physicians and other health care providers utilizing the Service to meet your needs; (d) ensuring quality customer service by providing you customer support, responding to your requests or concerns, ensuring that our Site or Service functions properly for you, and tailoring our Site or Service to meet your needs; (d) as applicable, ); or (e) detecting, preventing, investigating and responding to fraud, intellectual property infringement, violations of our Terms of Use, Terms of Service, or other misuse of our Site or Service or a health care provider’s services.
How Do We Disclose Your Information?
OANC has a general policy of not disclosing your Personal Information to third parties unless you have consented to such sharing. We do not sell your Personal Information.
We may disclose your Personal Information to third parties in connection with the provision of our Services or as otherwise permitted or required by law. For example, we may disclose your Personal Information to: (a) our third-party service providers that provide services such as the hosting of our Site or Service, data analysis, IT services and infrastructure, customer service, e-mail delivery, auditing and other similar services; (b) health care providers to schedule and fulfill appointments and provide health care services as part of the Service; (c) health care providers to whom you send messages through our Service; (d) health care providers for other treatment, payment or healthcare operations purposes upon your request; (e) third parties as we believe necessary or appropriate to comply with applicable laws; and (f) to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation or other disposition of all or any portion of our business, assets or stock.
How do we store and retain Personal Information?
OANC will store archives of Personal Information subject to this Privacy Policy for the period of time necessary to provide you with our Services, but no less than the required legal period.
Your Privacy Rights
Right to Delete
You may request that OANC delete the Personal Information we collected about you. If your request is accepted, OANC will delete your Personal Information from our records, and we will notify any service providers, contractors, or other parties with whom we have shared or sold your Personal Information to do the same.
We may retain a confidential record of your deletion request to prevent the Personal Information from being sold or to comply with any applicable laws.
Right to Correct
You may request that OANC correct inaccurate Personal Information. We will use commercially reasonable methods to comply with your request.
Right to Know What Personal Information is Being Collected/Right to Access Personal Information
You may request that OANC disclose (1) the categories of Personal Information we collect about you, (2) the sources from which we collect the Personal Information, (3) the business or commercial purpose for collecting Personal Information, (4) the categories of third parties to whom we disclose or share Personal Information and (5) the specific pieces of Personal Information we have collected or shared about you.
Right to Non-Discrimination
OANC respects your right to privacy. We will not discriminate against you because you have exercised any of your rights under this Privacy Policy. Specifically, we will not deny you access to our services, charge you different prices, or provide a different level of quality of services if you exercise your privacy rights.
Right to Limit Use of Sensitive Personal Information and Notice of Right to Limit
You may request that OANC limit our use of your Sensitive Personal Information to what is necessary to perform our services.
If you want to limit our use of your Sensitive Personal Information follow please contact our Practice Manager. We will comply with your request and notify any relevant third parties of your request within 15 business days from the date we receive your request.
Right to Opt-Out of Sharing Personal Information
If you are a Secure User who opted-in to allow us to Share your Personal Information and now want OANC to stop Sharing your Personal Information, you can opt-out by contacting our Practice Manager.
Third Parties
This Site may contain links to other websites, such as your Patient Portal through Athena Health, and other websites may provide links to this Site. These links are provided for your convenience only. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices, including data privacy and security processes and standards of any third parties and any other third party mobile application or website to which our Service may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties.
Cookies and Web Beacons
Please note that we may use “cookies”—a small data file that we transfer to your computer’s hard drive—to collect certain information about you and your use of our Service, such as IP address (the Internet access of a computer), domain names, and the type of computer, smart phone device, and operating system being used. We may also use cookies to identify your computer or smart phone device when you revisit our Service to, for example, recall your authentication information or to track statistical information related to navigation throughout the Site, as applicable. We may use both “session” cookies and “persistent” cookies in order to better operate the Service to enhance your experience while using the Service. A session cookie enables certain features of the Service and is deleted from your computer or smart phone device, as applicable, when you disconnect from or leave the Site. If a portion of the Service requires a password, you are giving us explicit permission to use a persistent cookie, which is a small data file that is generated when, as a registered user of the Service, you enter your assigned user ID and password to access the password-protected area of the Service. This file is stored on your computer or smart phone device. You may adjust your browser to refuse to accept cookies, remove cookies or notify you when a cookie is set by editing your web browser preferences or options. (Each browser is different, so check the “Help” menu on your browser to learn how to change your cookie preferences.) You do not have to accept all cookies sent to you by the Service; however, depending on the particular cookie you reject, you may not be able to use some features of the Service or some features may not function properly.
Please note that linked third-party websites may also use cookies. We cannot control the use of cookies by these third-party websites. For example, when you link from the Service to a third-party website, that website may have the ability to recognize that you have come from our Service by using cookies. If you have any questions about how third-party websites use cookies, you should contact such third parties directly.
We may also employ software technology known as “web beacons” or “clear GIFs,” which helps us keep track of what content on our Service is effective. Web beacons are small graphics with a unique identifier that are used to track the online movements of Internet users. Web beacons are embedded in the web pages you review, so they are not stored on your hard drive. The web beacons we may use will not track or collect any Personal Information about you and they are in no way linked to your Personal Information.
We use analytics services, including Google Analytics, to assist us with analyzing our website traffic. These services utilize cookies and other technologies that collect your Personal Information. To learn more about how Google uses data, visit Google’s Privacy Policy and Google’s page on “How Google uses data when you use our partners’ websites or apps.” You may download the Google Analytics Opt-out Browser Add-on for each web browser you use, but this does not prevent the use of other analytics tools. To learn more about Google Analytics cookies, visit Google Analytics Cookie Usage on Websites.
Most browsers provide you with the ability to block, delete, or disable cookies, and your mobile device may allow you to disable transmission of unique identifiers and location data. If you choose to reject cookies or block device identifiers, some features of our Services may not be available, or some functionality may be limited or unavailable. Please review the help pages of your browser or mobile device for assistance with changing your settings. We do not respond to Do Not Track (“DNT”) signals sent to us by your browser at this time.
Security of Information and Disclosures
OANC uses industry standard security measures to safeguard information concerning, and submitted by, users like you. Despite the security measures employed by OANC, you should be aware that it is impossible to guarantee absolute security with respect to information sent through the Internet or as part of a mobile application.
OANC will, to the extent possible, control your Personal Information, and, except as otherwise set forth in this Privacy Policy, we will not disclose your Personal Information to third parties. Although we are committed to maintaining the confidentiality of your Personal Information, if required by law, we reserve the right to disclose such information without first obtaining your consent.
Your Privacy Rights
Right to Delete
You may request that OANC delete the Personal Information we collected about you. If your request is accepted, OANC will delete your Personal Information from our records, and we will notify any service providers, contractors, or other parties with whom we have shared or sold your Personal Information to do the same.
We may retain a confidential record of your deletion request to prevent the Personal Information from being sold or to comply with any applicable laws.
Right to Correct
You may request that OANC correct inaccurate Personal Information. We will use commercially reasonable methods to comply with your request.
Right to Know What Personal Information is Being Collected/Right to Access Personal Information
You may request that OANC disclose (1) the categories of Personal Information we collect about you, (2) the sources from which we collect the Personal Information, (3) the business or commercial purpose for collecting Personal Information, (4) the categories of third parties to whom we disclose or share Personal Information and (5) the specific pieces of Personal Information we have collected or shared about you.
Right to Non-Discrimination
OANC respects your right to privacy. We will not discriminate against you because you have exercised any of your rights under this Privacy Policy. Specifically, we will not deny you access to our services, charge you different prices, or provide a different level of quality of services if you exercise your privacy rights.
Right to Limit Use of Sensitive Personal Information and Notice of Right to Limit
You may request that OANC limit our use of your Sensitive Personal Information to what is necessary to perform our services.
If you want to limit our use of your Sensitive Personal Information please contact our Privacy Officer at (530-897-4500) or contact-us@oanc.org. We will comply with your request and notify any relevant third parties of your request within 15 business days from the date we receive your request.
Right to Opt-Out of Sharing Personal Information
If you are a Secure User who opted-in to allow us to Share your Personal Information and now want OANC to stop Sharing your Personal Information, you can opt-out contacting our Practice Administrator at (530-897-4500) or contact-us@oanc.org.
Use by Minors
If you are under 16 years of age, we must obtain valid and verifiable consent by your parent, or legal guardian to this Privacy Policy and our Terms of Service before you can use the Services or the Site. Such consent will be obtained via reasonable methods, as determined by us in our sole discretion. If we determine that the consent obtained is inadequate, we will notify you and you may not use or access the Service or Site at any time or in any manner. However, if you are a parent, legal guardian or personal representative of a minor child under 18 years of age, you may, in compliance with the Terms of Service use our Service on behalf of such minor child. Any information you provide us on behalf of your minor child will be treated in accordance with this Privacy Policy. We do not knowingly collect information for individuals under the age of 16 for whom we have not obtained adequate consent pursuant to the above. If we learn that we have received any information for an individual under the age of 16 for whom we have not obtained adequate consent pursuant to the above, we will only use that information to respond directly to that child (or a parent, legal guardian or personal representative) to inform him or her that he or she cannot use our Service, and subsequently we will delete that information from our own servers. OANC does not have actual knowledge that it Sells or Shares the Personal Information of consumers under sixteen (16) years of age.
Jurisdictional Issues
We intend to provide our Service and this Site in the United States; accordingly, this Privacy Policy, and our collection, use, and disclosure of your Personal Information, is governed by the laws of the State of California. We do not represent or warrant that our Service or Site is appropriate or available for use in any particular jurisdiction. If you choose to access or use our Service or Site from jurisdictions other than the State of California, you do so on your own initiative and at your own risk and acknowledge that the Service may not be available expect for individuals within the above-listed jurisdictions at the time of the healthcare provider patient encounter. You acknowledge that our Service is subject to laws of the State of California.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our programs and practices. The updated Privacy Policy is effective when posted on this Site. Our use of personal information is subject to the then-current version of the Privacy Policy. Your use and continued use of OANC’s Site reflects your agreement to this Privacy Policy and any modifications of the policy made by OANC.
Contacting Us
If you have any questions about this Privacy Policy, please contact us by email contact-us@oanc.org.
